Malaysiaflower.com prides itself on the quality of the products and service that is offered. As such, we
commit ourselves to the following:

• All flowers, fruits, chocolates and cakes are monitored for quality and we guarantee that they leave our premise in fresh and good condition. Because these products are sensitive to changes in temperature and moisture we advise that you keep the products in a cool place. Flowers require constant watering to avoid dehydration. Please understand that there are some flowers that are more perishable than others.
   
• If despite the care we have taken, the flowers delivered are not fresh, Malaysiaflower.com will deliver another bouquet of equivalent value at no charge. Malaysiaflower.com will also replace any gift that is faulty at no charge. However, this is provided the negligence is by Malaysiaflower.com and that we receive the complaint in less than 24 hours. No refunds will be entertained in any circumstances after the stipulated time.
   
• Malaysiaflower.com shall undertake to deliver the flowers and/or gifts ordered within a reasonable period of the stipulated time frame barring unforeseen circumstances. Please note that during festive seasons (e.g Valentine's Day, Mother's Day, Hari Raya, Deepavali, Christmas, Chinese New Year etc). where there is an unusually greater demand for delivery, we will try to accommodate your timing requests as practically possible. We will usually schedule our customer’s delivery on a first come first serve basis. We advise that order is made at least 1-2 weeks in advance should you have a specific date on your delivery. Malaysiaflower.com eserves the rights to bring forward or backward the delivery time and date under certain uncontrollable circumstances.
   
• Although extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call our hotline at 603 7960 7327 / 03-7960 7327 and quote your order ID to our customer service and we will have it arranged for immediate delivery. Should Malaysiaflower.com not be able to deliver the flowers and /or gifts due to any human error on our part, the customer shall be entitled to a complimentary bouquet which shall be delivered without charge and upon request to anyone that the customer designates.
   
• Flowers, cakes, balloons and fruits within Klang Valley will be handled by our Main Center, Pods & Petals Giftlab (M) Sdn Bhd. For deliveries out of Klang Valley but within Malaysia, the gift will be prepared by our associates in the respective State to ensure freshness. Our associates will endeavor to follow as closely as possible on the design and packaging of the gift but Malaysiaflower.com reserves the rights not to guarantee that the item will be exactly the same as shown in the catalog or boutique. Reason being that some seasonal flowers may not be available at the time of ordering and they will be substituted with similar valued flowers.
   
• For hamper and non-flower gift delivery out of the Klang Valley, delivery will be done via courier services. Every attempt will be made to coordinate the dates of delivery with the courier service company. During festive period where there is an unusually high demand for delivery, the delivery date will be subjected to the time & delivery schedule of the courier services which may be beyond our control. All courier delivery services will be subjected to the terms and conditions as provided by the courier service company.
   
• Certain flowers, baskets and floral accessories may contain dyes and mild chemicals. Malaysiaflower.com strongly advises that reasonable care is taken on the part of the customer / recipient in handling the items. Malaysiaflower.com shall not be liable for any loss or damage that arises from the mishandling of the items.

 

Malaysiaflower.com Privacy Policy

• Malaysiaflower.com guarantees that any information provided to us will be respected as privileged information and shall remain absolutely confidential.
   
• All transactions records are removed from the server and kept offline in a secure place.
   
• All transaction information will be used solely for the purpose of the purchase and to enhance the service provided to our customer.
   
• No information pertaining to any customer will be sold, given or revealed to any third party without the prior consent of that customer.
   
• Malaysiaflower.com will also not reveal the identity of the customer to the recipient if so requested, without the express consent of the customer.
  
   

Malaysiaflower.com is committed to quality customer experience. We are constantly reviewing your feedback
to improve and enhance your shopping experience. If you would like to tell us what you think, drop us
an email or contact our Customer Service Hotline at 603-7960 7327 / 03-7960 7327.